| Author | Post |
|---|
Machu
Member
|
Posted: Wed May 31st, 2006 06:36 am |
|
I am posting this from my parents computer if you are wondering, I was surfing the net minding my own business when I was spammed with an endless attack of blank pages, so I manually shut off my computer, I can nolonger start my computer, I just get the message somwhere along the lines of;"system32DRIVERSPCI.SYS is either corrupt or missing" I don't understand how this could happen so could someone explain it to me? I am no whiz on compuers and I find it very upsetting to be without my computer.
So, what happened to my computer?
How can I fix this?
Last edited on Wed May 31st, 2006 06:37 am by Machu
|
Cerran
Member
|
Posted: Wed May 31st, 2006 07:30 am |
|
DO you have the original windows disk, what version of windows and how comfortable are you with installing windows?
Windows XP problems with damaged or incompatible hardware
This article was previously published under Q330181
SYMPTOMS
After you upgrade your computer to Windows XP, you may experience one or more of the following symptoms:
• Your computer unexpectedly restarts at random intervals.
• When you start your computer, you receive the following error message:
Windows could not start because the following file is missing or corrupt:
System32DRIVERSpci.sys
• When you start your computer by using the Windows XP Recovery Console or by starting from the Windows XP CD-ROM, you receive one of the following error messages:
Setupdd.sys could not be loaded. Error code 4.
Setupdd.sys could not be loaded. Error code 7.
CAUSE
This issue may occur if your computer contains a hardware component that is either damaged or is incompatible with Windows XP.
RESOLUTION
To troubleshoot this issue, follow these steps.
Warning Do not complete the following procedure unless you are very familiar with internal computer hardware removal and installation. The hardware components in a computer are very sensitive to static electricity. For information about the correct handling of computer components, contact your computer manufacturer.
1. Shut down your computer, and then remove all the Peripheral Component Interconnect (PCI) devices.
2. Restart your computer.
• If Windows starts successfully, shut down your computer, and then reinstall the PCI devices one at a time. Start Windows after the installation of each device. When you install a device that causes the issue that is described in the "Symptoms" section, remove that device, and then continue to install the other PCI devices.
• If Windows does not start successfully, remove one or more of the memory modules that are installed in your computer. Leave sufficient RAM for your computer to start and run Windows XP.
Note Windows XP requires 128 megabytes (MB) RAM. The minimum is 64 MB and the maximum is 4 gigabytes (GB).
For example, if two 256-MB memory modules are installed in your computer, remove one of the memory modules. If Windows starts successfully, shut down the computer, and then reinstall the RAM modules one at a time. Start Windows after the installation of each RAM module. When you install a module that causes the issue that is described in the "Symptoms" section, remove that module, and then continue to install the other RAM modules.
3. Determine if the PCI devices in your computer are compatible with Windows XP. To do this, visit the following Microsoft Hardware Compatibility List (HCL) Web site:
Last edited on Wed May 31st, 2006 07:31 am by Cerran
|
Nightwalker
Member
|
Posted: Wed May 31st, 2006 12:40 pm |
|
Hmm... not good. 
Before you go pulling your system apart, though; you might find that you've gotten this message because your PCI.sys file is actually missing or corrupt.
Run the System File Checker - Start --> Run --> sfc /scannow (you'll need the /scannow switch, or else it'll try to run the next time you restart Windows instead of immediately).
This should check all your protected system files, works out if any have been altered since you installed, and if it finds any that have been it replaces them from the archive cabinets within your existing Windows installation without having to use the install disks.
Oh, you'll need to be logged on as an Administrator on your PC in order to run the System File Checker.
Hope this helps, my friend.
Best wishes,
--
Nightwalker.
|
Tremo
Member
|
Posted: Wed May 31st, 2006 08:03 pm |
|
Nightwalker wrote: Hmm... not good.
Before you go pulling your system apart, though; you might find that you've gotten this message because your PCI.sys file is actually missing or corrupt.
Run the System File Checker - Start --> Run --> sfc /scannow (you'll need the /scannow switch, or else it'll try to run the next time you restart Windows instead of immediately).
This should check all your protected system files, works out if any have been altered since you installed, and if it finds any that have been it replaces them from the archive cabinets within your existing Windows installation without having to use the install disks.
Oh, you'll need to be logged on as an Administrator on your PC in order to run the System File Checker.
Hope this helps, my friend.
Best wishes,
--
Nightwalker.
I don't think he can even get that far. The way I read it is the machine won't even boot. If it won't at least load the OS, he can't even log on as a user. Sounds like he'll need his Windoze install CD.
|
Nightwalker
Member
|
Posted: Wed May 31st, 2006 08:30 pm |
|
Tremo wrote: I don't think he can even get that far. The way I read it is the machine won't even boot. If it won't at least load the OS, he can't even log on as a user. Sounds like he'll need his Windoze install CD
Ohhh... whoops! Yes, I think you're right. I didn't notice that bit. 
Starting it in Safe Mode might work? Otherwise... yes, booting from the install CD or a rescue disk might be the only way to get it back.
Good thinking, Batman. 
Best wishes,
--
Nightwalker.
|
Machu
Member
|
Posted: Wed May 31st, 2006 08:35 pm |
|
I tried safe mode and got the same results, now booting from the install CD, will this cause me to lose all my files? How exactly is this going to work?
|
Nightwalker
Member
|
Posted: Thu Jun 1st, 2006 01:21 am |
|
Whoops! Sorry I didn't see this one in time, my friend... I was playing my set when you wrote this, lost to the world. 
Well, if you can boot the system from the install CD, you should be able to operate Windows as normal. Run SFC as I suggested once you've done this, see if that works.
No, booting from the CD won't over-write your existing installation unless you choose that option. It should just boot the system, and let you into Windows.
Good luck, my friend!
Best wishes,
--
Nightwalker.
|
Machu
Member
|
Posted: Thu Jun 1st, 2006 04:37 am |
|
I got her to work Thanks for the support here guys, the people on this site are 24 carrot gold.
Thanks everyone.
|
mindbugler
Member
| Joined: | Wed Jun 14th, 2006 |
| Location: | Philippines |
| Posts: | 1 |
| Status: |
Offline
|
|
Posted: Wed Jun 14th, 2006 02:33 pm |
|
 if you have a FAT 32 formated hard drive, try to boot from CD-ROM with a bootable CD, then type SCANREG/RESTORE
mind bugler
|
troyski
Member
| Joined: | Tue Jan 9th, 2007 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
|
Posted: Tue Jan 9th, 2007 09:24 pm |
|
| I have been having the same issue. However, mine is on a laptop and the recovery CD's don't allow that option of the recovery console. I will be losing everything. Which is fine. The issue I am having is even after using the recovery CD's built for this laptop, I still get the errors. Does anyone have any advise on that? Any assistance is greatly appreciated.
|
demagogue
Member
|
Posted: Tue Jan 9th, 2007 09:28 pm |
|
troyski wrote: I have been having the same issue. However, mine is on a laptop and the recovery CD's don't allow that option of the recovery console. I will be losing everything. Which is fine. The issue I am having is even after using the recovery CD's built for this laptop, I still get the errors. Does anyone have any advise on that? Any assistance is greatly appreciated.
What errors are you getting after running the restore disk?
|
troyski
Member
| Joined: | Tue Jan 9th, 2007 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
|
Posted: Tue Jan 9th, 2007 10:22 pm |
|
| After running the restore disks, it still gives the same error that was there before regarding the file either missing or corrupt.
|
demagogue
Member
|
Posted: Tue Jan 9th, 2007 10:25 pm |
|
troyski wrote: After running the restore disks, it still gives the same error that was there before regarding the file either missing or corrupt.
Will the computer boot? If not do you know how to get into the bios and restore it to factory default?
Last edited on Tue Jan 9th, 2007 10:26 pm by demagogue
|
troyski
Member
| Joined: | Tue Jan 9th, 2007 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
|
Posted: Tue Jan 9th, 2007 10:28 pm |
|
| Yup - done that and still no go.
|
troyski
Member
| Joined: | Tue Jan 9th, 2007 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
|
Posted: Tue Jan 9th, 2007 10:29 pm |
|
troyski wrote: Yup - done that and still no go.
Let me rephrase that. The computer will not boot up. I do know how to get into the bios. I have reset it back to factory default and still no go.
|
troyski
Member
| Joined: | Tue Jan 9th, 2007 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
|
Posted: Tue Jan 9th, 2007 10:30 pm |
|
troyski wrote: Yup - done that and still no go.
Let me rephrase that. The computer will not boot up. I do know how to get into the bios. I have reset it back to factory default and still no go.
|
demagogue
Member
|
Posted: Tue Jan 9th, 2007 10:36 pm |
|
troyski wrote: troyski wrote: Yup - done that and still no go.
Let me rephrase that. The computer will not boot up. I do know how to get into the bios. I have reset it back to factory default and still no go.
Usually the restore disk formats and then writes a disk image to the hard disk. This should have destroyed any older file that may have been corrupt.
Possibly you need to format the hard disk manually. You don't happen to have a copy of XP lying around do you? It should not matter if it is not the same license as the one for your laptop.
If you do then you can use the utilities on that disk to go in and manually format the disk. Do a full format and not one of the quick formats.
There are other apps for formatting the disk if you don't have a copy of XP. You will want to format the system in NTFS file format not FAT32.
I suppose it is also a remote possibility that you have a hardware problem but with that error I would not lean in that direction. After formatting you could try the restore again. This is a restore disk that came with the machine not the kind that is built into the computer to restore it to a restore point is it not?
Last edited on Wed Jan 10th, 2007 12:35 pm by demagogue
|
troyski
Member
| Joined: | Tue Jan 9th, 2007 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
|
Posted: Tue Jan 9th, 2007 11:13 pm |
|
| Correct. This is a factory provided recovery disk set (Toshiba) I will try later tonight. I happen to have a copy of XP at home. I will let you know. Thanks
|
demagogue
Member
|
Posted: Wed Jan 10th, 2007 12:37 pm |
|
troyski wrote: Correct. This is a factory provided recovery disk set (Toshiba) I will try later tonight. I happen to have a copy of XP at home. I will let you know. Thanks
How old is the laptop? Toshiba has pretty good tech support so if it is within the current warranty stage and the full format fails to get rid of the problem a call to them might be warranted.
|
troyski
Member
| Joined: | Tue Jan 9th, 2007 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
|
Posted: Wed Jan 10th, 2007 03:31 pm |
|
This is a 6100 - out of warranty. When trying to get to the Recovery console, I get An unexpected error (267649068) occurred at line 1768 in d:\xpsp1\base\boot\setup\arcdisp.c.
Press any key to continue.
Now what?
|
Current time is 12:58 pm | Page: 1 2 3   |
|
